On-Demand Solutions, Support, and Consulting

Service Details

Our on-demand IT services provide expert support whenever you need it, whether for troubleshooting, project-based work, or strategic consultation. From hardware and network setup to cloud migrations, cybersecurity, and data recovery, we deliver reliable, flexible solutions without long-term commitments. Get the right IT support, exactly when you need it.

  • Computer Equipment & Software Procurement/Installation

  • Wifi & Network Consult & Setup

  • Data Backup & Recovery

  • Server & Cloud Services

ways we can help

Core IT Support & Troubleshooting

We provide comprehensive IT support covering hardware, networking, software, and communications. From setting up, maintenance, and upgrading computers and peripherals to troubleshooting performance issues and software management, we ensure your technology runs smoothly. Our network services include Wi-Fi setup, router configuration, and printer connectivity, while our software support covers installation, licensing, and training. Additionally, we assist with email setup, VoIP phone systems, and online collaboration tools to keep your business connected and efficient

Owl's Eye Technologies provides IT support for computer hardware and software needs for small businesses.
Network Management for small businesses in Central Massachusetts is one of the many services provided by Owl's Eye Technologies.

Computer Hardware

  • Hardware setup, maintenance, and upgrades
  • Hardware procurement and installation
  • Windows, macOS, and Linux support and updates
  • Troubleshooting slow performance, crashes, errors, etc.
  • Printer installation and troubleshooting

Software & Applications

  • Software installation, updates, configuration, and troubleshooting
  • Software license management
  • Custom application support
  • Training for basic software and security basics

Email & Communications

  • Email setup and troubleshooting (send/receive, spam, phishing)
  • VoiP phone system support
  • Online collaboration tool support (Teams, Google Workspace, etc)

Network Management

  • Wi-Fi installation, configuration, and troubleshooting
  • Router and switch installation, configuration, and troubleshooting
  • Network printer support
Data Recovery and Security is a service provided by Owl's Eye Technologies in Central Massachusetts for small businesses.
Owl's Eye Technologies provides Cyber Security and Virus Protection to small businesses in Central Massachusetts including Marlborough, Northborough, Oxford, Paxton, Princeton, Rutland, Shrewsbury, Southborough, Sterling, Stow, Westborough, Worcester.

Security & Data Management

Our Security & Data Management services safeguard your business with advanced cybersecurity, firewall protection, and reactive virus and malware removal. We provide automated local and cloud backup solutions, data encryption, and disaster recovery planning to ensure your critical information is always secure and recoverable. Whether preventing threats or restoring lost data, we help keep your business protected and resilient.

Cyber Security & Virus Protection

  • Virus and malware removal
  • Firewall setup and configuration

Data Backup & Recovery

  • Automated backup solutions (local & cloud)
  • Data recovery from failed drives
  • Disaster recovery planning
  • Data encryption for devices or files

Business IT Solutions

Our Business IT Solutions provide expert support for servers and cloud services ensuring your technology is secure, efficient, and scalable. From server setup and cloud migration to IT consulting, we help businesses stay ahead with reliable infrastructure and strategic planning. We also assist with website management, domain services, and software training, giving businesses the tools they need to thrive in a digital world.

Owl's Eye Technologies provides on-demand consulting and support for small businesses needing one time services in Central Massachusetts.
Providing Domain and DNS Management to ensure your small business' website stays online in Central Massachusetts.

Consulting

  • IT strategy planning
  • Technology assessments
  • Budgeting for IT needs

Server & Cloud Services

  • Server setup, maintenance, and configuration
  • Server virtualization
  • Cloud migration and management (AWS, Azure, Google Cloud)
  • Cloud Storage Solutions
  • Cloud application support

Website & Online Presence

  • Domain and DNS management
  • Software training

Don’t Stress Over the Tech.

Common Questions and Answers below. Please reach out so we can assist in serving your business needs.

Free Initial Consultation

Contact

Response within 24 Hrs M-F

Do you have minimum hourly requirements for on-site visits? What about Remote Support?

We do have a minimum hourly rate that is dependent upon the service area for on-site visits. For remote support we have a minimum of 1 hour. 

Who is On-Demand Support for?

On-Demand support is best for small businesses with tight budget constraints or who have internal IT staff that do what our managed services do. On-Demand support is also a great choice for single projects. While our Managed Service clients receive a reduced hourly rate for these projects, if your business has internal IT, don’t have enough technology to require Managed Services, or are on tight budgets that don’t allow you to utilize our Managed Services; On-Demand support for your project is a great choice. 

What are the differences between proactive and reactive support?

Choosing a proactive approach like Managed Services is like having a dedicated IT team working behind the scenes to keep your business running efficiently, while reactive on-demand support is like calling a repair person only when something breaks. Proactive maintenance prevents many things that would have ended up being reactive support calls. 

What areas do you service?

We strive to serve Central Massachusetts with a strong focus in the Wachusett and Nashoba regions. We are passionate about being a part of our local community! However, we are happy to help small businesses wherever you may be in Massachusetts. Please note that the following is not an exhaustive list, and we won’t turn a small business away based on location. 

Auburn, Berlin, Bolton, Boylston, Clinton, Fitchburg, Gardner, Grafton, Holden, Hudson, Lancaster, Leominster, Marlborough, Northborough, Oxford, Paxton, Princeton, Rutland, Shrewsbury, Southborough, Sterling, Stow, Westborough, Worcester 

How does On-Demand Support differ from Managed Services?

Mainly we respond reactively to support requests. We rely on you telling us what you need rather than us knowing your environment and making recommendations or automatically fixing issues that our monitoring software alerts us to. This also means that our On-Demand support clients are not receiving our 24/7 monitoring, EDR software, backup software, remote access software, or password manager as part of our support. We are more than happy to make recommendations, set up and configure software that you need, and even consult with you regarding your needs. You own and manage your own software stack entirely. The other major difference is that our On-Demand support does not have a discount on the hourly rate that we charge.